Why SocialMonitor?

Your users are already connected to SocialSurvey on a variety of social platforms. Our clients can now launch this new product without any boarding pain. Activating an entire company takes less than a minute, making it incredibly powerful for organizational compliance.

SocialMonitor connects to social channels of users, branches, regions and the company. Your admin can select ‘any’ or ‘all’
to monitor. The monitor automatically flags posts with certain keywords. Automated communications, both internal and email, are included. Macros can be set for repetitive situations. Teach SocialMonitor to trust certain third-party sources that are known to be compliant. Keywords are preset but flexible. All activity is archived for years.

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SocialMonitor Features

 

Keywords

Hundreds of pre-set keyword monitors. Easily add new keywords.


 


Monitor Users, Branches & Feeds

In a single feed, or select and view individual regions, locations and/or individual employees.

 

Inbox Format

Easily view entire stream, keyword alerts, escalated issues and resolved posts. Simply click to view a post.


 


Add Trusted Sources

Clean up your stream by labeling posts who are from approved content providers.

 

Alerts

Automated communication, bulk actions, macros with email and private notes tracking.


 


Reporting

Archive all posts and communications for compliance / regulatory reporting.

 

Social Connections

Easily track users’ active social connections.


What to expect from the beta?

The beta version of SocialMonitor connects to social channels by loan officer, branch, region and company. The admin can select ‘any’ or ‘all’ to monitor. The monitor automatically escalates posts with certain keywords. Automated communications, both internal and email, are included. Macros can be set for certain situations. Bulk posters that are known to be compliant can easily be ignored from escalation rules. Keywords are preset but flexible. All activity is archived for years.

Additionally, SocialSurvey is in the process of finalizing a partnership with an AI firm (to be named at a later date) that has existing technology to enhance and amplify human expertise, including photo, video and document analysis and sentiment analysis across the entire SocialWorks platform.



Get a demo of SocialMonitor

CONTACT US


Our Clients


Barry Habib

“I am very impressed with this tool. From compliance to lead generation, to customer satisfaction, as well as SEO optimization, this is a tool worth looking at. It gives you visibility and helps you generate business leads. It offers you the workflow process to help fix the unhappy customers reviews and potentially turn those customers into raving fans. It’s all centralized, all managed by the company. SocialSurvey costs very little but does so much.”

Barry Habib / CEO / MBS Highway

Steve Christian

“SocialSurvey has been great for my business. I always say I want to get testimonials but seldom get around to it. This system is so easy is have gotten more feed back recently using this product then I have in my entire 30 year career. Easy to use for the user and highly effective. Almost everyone I’ve sent a survey to has completed it with 5 stars and great comments, not to mention the 100’s of likes I get on my social media when it posts automatically! LOVE IT!”

Steve Christian / Area Sales Manager / 6 Degrees Company

Corey Trujillo

“At AFN, getting 5 star reviews is the easy part. The challenge is how to share these reviews across the Internet via social media in an organized and trackable fashion, with SEO links back to the individual LO and Branches. Thanks to SocialSurvey, the process is fully automatic. Even when our people are less engaged than we want, it works on their behalf. We love the added compliance features and Customer Service workflows as well. Sharing our success is easy with SocialSurvey!”

Corey Trujillo / Vice President of Marketing / American Financial Network

Tyler Morton

SocialSurvey is one of the greatest tools imaginable! It allows us to successfully monitor and manage our social reputation, ensuring that our clients are receiving the highest level of service. Craig and the rest of the team have done a fantastic job making sure the onboarding process for our agents has been nothing but simple. The training and communication are amazing!”

Tyler Morton / Broker / RE/MAX Victory

Jon Gwin

“We are very pleased with the customer response, satisfaction, and results that rise to an incredible net promoter score, making SocialSurvey an invaluable tool. We use the tool in many different ways, including feedback for leaders, feedback for future borrowers, and feedback for any potential areas of improvement. In the service industry, any feedback from customers allows us to make the borrower experience better with every transaction. The stellar results speak for themselves.”

Jon Gwin / COO / American Financial Network

Sandy N.

“Most new platforms require painstaking time and energy. SocialSurvey was the complete opposite. We were supported all through the start-up process with quick responses, immediate attention to details, and useful tutorials. It was about as seamless as it could get with amazing results. We are completely happy with the ease of use and execution; moreover, we believe that this will offer great customer support and feedback.”

Sandy N. / Corp. Admin Mgr. / Diamond Residential Mortgage

Amber E.

“I work for New American Funding and was recently named SocialSurvey’s #1 Loan officer with my reviews. It has really validated my business and I can share true reviews with the public as to how I operate. I feel it is really helped grow my business.”

Amber E. / Loan Officer / New American Funding

Alex A.

“Using SocialSurvey is an excellent way to enhance your company’s online presence. Our loan officers love how easy it is to use and how the surveys feed directly into their websites in real time! Very happy with the results! I highly recommend using SocialSurvey!”

Alex A. / Area Manager / Freedom Mortgage

Bob G.

“Social Survey is one of the best referral and customer service review tools we’ve ever used. It’s so easy, and most important, clients engage and participate in the post-transaction surveys in previously unseen numbers. We love Social Survey!”

Bob G.

Justice R.

SocialSurvey has the highest conversions of any review sites. Customers actually fill these out it integrates with my loan operating system and is sent automatically to the customer after closing. 5 Stars, SS is the best at reviews!!”

Justice R.

Lenny M.

“Excellent response time to my needs with informative answers to my questions. Abby even offered outside the box solutions to my support questions. My staff at RE/MAX Alliance and The Maiocco Group couldn’t be more satisfied with SocialSurvey.”

Lenny M. / RE/MAX Alliance

Lauren M.

“Since adopting SocialSurvey, our survey response rate more than doubled to 60% and the voice of our customers is now easily shared online and with their social networks and our natural search ranking is quickly rising as a result! As we grow our market share of millennials, the largest generation ever to exist, our online reputation and social media presence is more important than ever. SocialSurvey is a great platform, with great service and great people.”

Lauren M.