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  • HOW AM I RANKED?
    SocialSurvey ranks participants based on a weighted combination of completion percentage, star rating, and number of reviews from 2018.
  • WHO'S ELIGIBLE?
    • Any loan officer or mortgage company operating in the United States.
    • All SocialSurvey customers are automatically entered.
    • Loan Officers must have an automated way of requesting feedback from all of your borrowers, including the “likely to refer” (NPS) question.
    • Minimum response rate of 40%
    • Validation will be required.
    • There is no cost to enter.
  • WHAT DO I SUBMIT?

    You will be required to enter your name and email. When we receive your submission we will follow up. Be prepared with the information below.

    Loan Officers:

    • Loan officer name
    • Loan officer email
    • NMLS ID
    • Company name
    • Number of closed loans in 2018
    • Number of surveys sent
    • Number of reviews collected
    • Completion rating
    • Average rating
    • Specify which automated system used to collect reviews (i.e., SocialSurvey, Birdeye, etc.)

    Mortgage Companies:

    • Company name
    • POC Email
    • Please provide employee names, with emails and departments
    • NMLS ID#
    • Specify which automated system you use to collect reviews with proof of surveyed transactions (i.e. Birdeye, other examples???? etc.)
      • Company’s total # closed loans throughout 2018
      • Total # of verified surveys sent
      • Total # of verified surveys completed/reviews collected
      • Completion percentage (determined by # sent vs received)

    All SocialSurvey customers are automatically entered.

  • DISCLAIMERS
    • Do NOT include any personal customer information such as customer name, email, address, social security number or DOB.
    • All submissions are private
    • Any data captured will not be distributed

 

RESULTS RELEASING ON 03.07.19