Engaging Insurance Agents in Remote Environments: Featured Article in The Standard Magazine - It’s no secret that the professional landscape has undergone a massive transformation in 2020. A majority of us have transitioned from working in the office to working from home, and
Scott Harris Featured in Scotsman Guide - In a recent article for The Scotsman Guide, founder and CEO of SocialSurvey, Scott Harris, shared his thoughts on the future of mortgage. With a refinance boom that’s destined to
3 Tips to Close Every Referral - Referrals can be the lifeblood of your real estate business. According to the National Association of Realtors 2019 survey: 41% of home buyers and 66% of home sellers found their agent
How Thrive Mortgage Collected Almost 10k Reviews! - In 2018, Thrive Mortgage partnered with SocialSurvey and proved themselves to be an industry leader and Customer Experience expert. Before starting with SocialSurvey, their Google presence revealed 3.7 stars. Now,
#1 For Customer Satisfaction (Small Mortgage Company): RWM Home Loans - RWM Home Loans surpassed hundreds of companies with their 4.96 average star-rating, taking the number one spot in the small division. Scott Harris and Craig Pollack sat down with Suzanne
Top Performer Best Practices Guide - Owning a home is still the American Dream. Mortgage companies and their loan officers are at the forefront of making this dream come true for millions of Americans every year.
Top Performing Mortgage Companies Think Differently About Customer Experience - When it comes to managing their online presence and reputation, businesses face many challenges. Maybe they have a low number of reviews online or poor ratings on Google My Business
Introducing the Mortgage Industry’s Customer Satisfaction Leaders - SocialSurvey has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more than one
A Sample Mortgage CX 2.0 Plan – Downloadable - Using SocialSurvey’s experience management platform and CX 2.0 methodology, here is a sample plan that any mortgage company could follow: Key Point of Contact – Identify a key point of contact
#1 Loan Officer Jennifer Ballheimer of Mortgage Financial Services - CEO of SocialSurvey, Scott Harris, virtually sits down with Jennifer Ballheimer of Mortgage Financial Services to discuss her ability to consistently provide ‘WOW’ customer experience. With an average star rating
