Customer Experience

CX strategy, stories, and other  resources to support your enterprise experience efforts.

Improve Customer Experience with a Remote Workforce

The way that we work has changed. Over the last five years, the number of people working remotely has increased by 44%. While shifting to a remote workforce offers a number of benefits for employers, including reduced cost for physical locations and the ability to hire in a much larger talent pool, managing a remote team can be challenging.

  • 3 Tips to Close Every Referral - Referrals can be the lifeblood of your real estate business. According to the National Association of Realtors 2019 survey: 41% of home buyers and 66% of home sellers found their agent
  • Improve Customer Experience with a Remote Workforce - The way that we work has changed. Over the last five years, the number of people working remotely has increased by 44%1. While shifting to a remote workforce offers a
  • We Are Ready for Small Business - We are now ready to partner with small businesses!  After working with many larger businesses to increase their search rankings, improve their review marketing and boost their online reputation, we
  • Managing the Good and Bad Reviews - With such a diverse and global marketplace, consumers continually look online before choosing a business. The vast majority of consumers pay close attention to reviews, with 95% reporting them as
  • Not just a box to check… an Enterprise Reputation Management Solution - The reputation management world started with simply checking one box after another. Companies work on one problem at a time, check one box and then move on to the next.
  • Why does Customer Experience Matter? - With thousands of options at their fingertips, customers hold all the power. While the quality of your product is important, 81% of companies find the biggest differentiator for business is
  • Do You Trust Me? - Why is trust so important to a business?  You instinctively know the answer but here are two statistics to emphasize the importance of building trust. “68% of adults in the
  • SocialSurvey CEO Authors New Book on CX 2.0 - CX 2.0: Customer Experience Evolved Airbnb, Apple, Uber and Zappos have got it all down.  But you don’t have to be a leading national brand to deliver a great customer
  • Customer Spotlight: New American Funding - MARCH 2020 New American Funding Customer Spotlight When New American Funding (NAF) founders Rick and Patty Arvielo wanted a new way to manage their online reputation and increase the volume
  • Listings Management - Since SocialSurvey was launched in 2015, our product innovations have grown from a single automated survey delivery tool to four products with a wealth of integrated value-added features. What these

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