2016 Top 25 Mortgage Loan Originator for Customer Satisfaction: Michael Matthews

SocialSurvey has declared Michael Matthews one of the Top 25 Loan Officers in America. Among 10,000 loan officers, he separates his results from the rest with a 4.9 star rating among more than 91 reviews. Placing huge importance on trust and accountability in his originating approach has led Michael to the top 1% of loan officers for customer satisfaction in the mortgage industry.

Outside of work, Michael utilizes the same competitiveness driving his loan originating success in his sports fanaticism. He plays softball almost year round and always stays active. He and his wife, Jackie, have two silver labs, Jeter and Mya; together, they love traveling to the beach with his wife and dogs. Michael has many awesome childhood experiences as well, that have most likely played a role in his present priorities to achieve success, such as child modeling in the 1980’s and being in the finale of a David Copperfield’s show in Las Vegas.


Mike and his team at Parkmont Lending were very polite and professional. They maintained excellent communication throughout the entire loan process and got us a competitive interest rate. I highly recommend them and would definitely use their services again!

Reviewed by Nicholas B. / November 2017


Michael’s journey to the mortgage banking industry began by chance. “I was trying to get a job in banking and it was harder than I thought once I relocated to North Carolina” he tells us. He was waiting tables when he got a phone call about his resume stationed on career builder at the time. The call, from a Branch Manager, led him to the mortgage industry where he has stayed; building success, client base, and amazing results.

Michael has earned a place among the top 25 originators in the country in 2016 with great customer service. Congratulations to him for his success in keeping such happy customers throughout each challenging loan originating process!

Share a story about a particularly difficult loan

I had a file where everything seemed to go wrong. One thing led to another and it was the total domino effect. The clients owned a home, but it was gifted to them and they had never been through the home buying process before… I kept having to ask for more and more documentation almost up until the day of closing. We worked together with their realtor and eventually the end result came and everyone was all smiles at the closing table. It was almost like they had forgotten the process and the stress they had once they received their keys. That’s one of the reasons I try to attend all closings. No matter how many hurdles we had to jump through to get there, the clients are very appreciative when they receive their keys.


I try to attend all closings. No matter how many hurdles we had to jump through to get there, the clients are very appreciative when they receive their keys.


Your customers have reported that you can be trusted with their most important financial decision, what do you do to continue to earn that trust? What does that trust mean to you?

Trust starts with accountability – if I say I’m going to call a client at 7pm, I make sure to call at 7pm. I set reasonable expectations for both my client and myself and make sure to always be available for questions or concerns they have. In our industry things pop up during the process that are out of a loan officers control, but as long as we address the issue and offer a solution, it puts our clients’ mind at ease.


I set reasonable expectations for both my client and myself and make sure to always be available for questions or concerns they have.

 

 Article Written By Rebecca Harris