The Insurance Industries Most Automated Consolidated Impactful
Customer Experience Platform

Insurance

Grow sales and differentiate your service

Gather real time customer feedback from all sectors of the insurance business. Differentiate your adjusting, claims and administration service by automatically increasing your positive review response rates and your star rankings. Grow your local insurance sales by being found on top of local search engines and getting chosen.

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Collect and share the true voice of your insurance customers
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INSURANCE MANAGEMENT INTEGRATION

Connect to your insurance management systems

Synchronizes with your carrier or independent insurance management system to automatically collect and share customer feedback.  Automatically trigger surveys at the most meaningful points in your process and alert the company to negative feedback.

Survey Automation

Automate Customer Feedback

Automation is the key to increased review responses and improvement in your online reputation.  Our customers have seen response rates as high as 65% and NPS improvements up to 50 points.

Customer Experience
Reviews Distribution

Amplify your reviews to differentiate your service

Automatically post reviews to 3rd party insurance review and search sites like Clearsurance.com, in addition to Google and Facebook to differentiate your excellent service.

Reviews Management
Employee Engagement

Engage employees for better CX

Use an employee-centered approach to building your feedback campaigns. Send requests after service interactions and see your response rates, visibility, and CX results improve quickly.

Employee Engagement
Complaint Resolution

Real time complaint resolution

Easily convert unhappy reviews into support tickets and forward to the people in the best position to make changes. Never miss an opportunity to encourage great service or coach through a negative interaction.

Reviews Management

Customer Stories

Syndicate Case Study
East Coast Insurance Carrier Case Study
Fusco & Orsini Case Study

Resources

Winning Locally on Google
Sales Impact of Online Reviews
Managing the good and bad reviews
Insurance Reviews Matter
Experience, Reputation, and Marketing all in one automated solution
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5.0 of 5.0 Stars

“If you aren’t on board, you’re already behind…”

Nicole of Marketing

5.0 of 5.0 Stars

“SocialSurvey Has Elevated My Business!”

Michael F. President

5.0 of 5.0 Stars

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

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