Integrating your front line employees into your customer feedback system will create a happier employee, an improved customer experience, better data, higher response rates, greater customer loyalty and bottom line profits.
Connect to your point of sale and automate customer feedback with our fully customizable, mobile optimized reviews platform.
Enhance engagement with individual dashboards showing real time rankings, completion stats, NPS, and Reviews. All data can be expanded or exported.
Offer your regional and location leadership a great tool to manage customer experience, create competition and reward their top performers.
We highlight your top performers and create some friendly competition across your front line employees, and locations with our real time leaderboards.
Never miss negative feedback. Our automated complaint resolution workflows alert you immediately and can be customized and integrated into your current customer care initiative.
Easily add, remove and login as region, location or employee. Manage permissions, disclaimers, and lock controls. Simple, intuitive, compliant control.
On-demand reports, monthly digest, gap analysis, rankings and exports and customized reports.
Our team is dedicated to your business. We expect continual improvement for your business with SocialSurvey. Our customers are our partners in success.
Mon - Fri8am - 8pm EST
12677 Alcosta Blvd #250 San Ramon, CA 94583 1-925-815-8114
SocialSurvey 414 Union St #1210 Nashville, TN 37219
SocialSurvey has been a great way for my past clients to voice their experience with me and my company at New American Funding. It's a great tool also for us to show potential clients what they can expect by working with me.
SocialSurvey is great--super easy to use and helps promote my business by collecting my testimonials for me. I always love completed tasks, that I DON'T HAVE TO WORK ON!
Here at Newfed we all have been proud issuers of Social Survey. To not have to worry about sending out the reviews after every closing goes a long way. Thanks SocialSurvey for making advertising super easy and profitable.
SocialSurvey is the quickest and easiest way for my clients to leave feedback which has bolstered my business.
SocialSurvey gives the customer a chance to express how they really felt about their experience. Since the loan will have already closed when they do the survey there is little pressure for them to be anything other than honest
SocialSurvey is the single best way I have been able to grow my business. Through their social media presence, it allows me to reach new customers and keep in touch with previous customers.
SocialSurvey has been a vital addition to my work experience with its ability to showcase the positive feedback from customers as well as any other that helps me learn and improve in my profession.
Our company, The Mortgage Company, has used SocialSurvey for years and appreciate the user-friendly platform for our customers and that it links to other social media sites. The customer support is very helpful. I would highly recommend them. I as an individual and my company has a whole was recognized as one their 2019 Customer Satisfaction Winners!
SocialSurvey has done wonders for my reputation. People regularly comment about the great reviews they find online about me and it's one of the main reasons they reach out to do business together. Thank you for making it so easy!
I wasn't sure if I would like SocialSurvey and I wasn't sure if my clients would actually fill it out. But they have and I have gotten comments and likes and I do think that I have gotten interest, if not business, from them. Thank you Social Survey!
The survey allows for categories to the customer's experience. The comments helps to know where we can improve or know we are providing great customer service.