Employee Engagement

Integrating your front line employees into your customer feedback system will create a happier employee, an improved customer experience, better data, higher response rates, greater customer loyalty and bottom line profits.


 


Collect Customer Feedback

Connect to your point of sale (POS) and automate customer feedback with our fully customizable, mobile optimized reviews platform.

 

Employee / Agent Dashboard

Enhance engagement with individual dashboards showing real time rankings, completion stats, NPS and Reviews. All data can be expanded or exported.


 


Company Dashboards

Offer your regional and location leadership a great tool to manage customer experience, create competition and reward their top performers.

 

Leaderboards

We highlight your top performers and create some friendly competition across your front line employees and locations with our real time leaderboards.


 


Feedback Alerts / Complaint Resolution

Never miss negative feedback. Our automated complaint resolution workflows alert you immediately and can be customized and integrated into your current customer care initiative.

 

Top Down Control

Easily add, remove and login as region, location or employee. Manage permissions, disclaimers and lock controls. Simple, intuitive, compliant control.


 


Advanced Reporting

On-demand reports, monthly digest, gap analysis, rankings, exports and customized reports.

 

 

SocialSurvey Connections

Your business is complex. Connecting to SocialSurvey won’t be. Our fully customizable platform integrates with the systems your business has in place – seamlessly – via connected feed, API or automated workflow.