MARCH 2020

Don't Miss Out!

VALUABLE FEATURES OF SOCIALSURVEY BELOW

A popular acronym these days is FOMO – fear of missing out. We don’t want you to miss out on any of the innovative features recently added to our customer experience (CX) platform so we are publicizing them here.

All four features below have been designed to make your job easier, save time, and most of all, enhance your brand reputation and relationship with customers across all of your web locations. What’s more, they were developed based on what customers like you asked for at our annual Create WOW Summit.

“Our customers have come up with some great suggestions for product development,” says SocialSurvey’s Vice President of Customer Success & Support, Raashida Avery. “These features not only create additional value for our customers, but also demonstrate SocialSurvey’s continuing evolution as a complete customer experience platform.”

So don’t miss out! Follow the links below to the SocialSurvey website for more information on how to access and use these key features:

 

Reply to Reviews

By replying to your reviews, you can thank reviewers and resolve issues with current customers, show potential customers that you care, and even include keywords to help Google recognize your relevance. This feature will also interface with SocialSurvey’s soon-to-be-released Listing Manager (currently in beta testing) that will let you reply to Google and Facebook reviews within the SocialSurvey platform. Learn More

SMS Reminders

Did you know you can now send survey request reminders via SMS to customers for an incomplete survey one day after the initial survey is sent via email. By default, each SMS reminder is limited to 1 in a 24-hour period and the system allows only one automated reminder and two manual reminders in total. 

Quick Edits

Save time and work more efficiently. Now, you can expand any user and update information on 12 fields without the need to log in to that user’s profile. Learn More

 
SocialSurvey Releases New Feature Quick Edits

Bulk Edits

Unlike some companies that make you edit data in an Excel spreadsheet, we have an interface in which you can edit all your locations in one screen with real-time error reporting and Google My Business recommendations.

What are you waiting for? All of these features are ready for you to use right now in the SocialSurvey platform. Questions? Contact your Customer Success Manager or contact support today.

 

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Interview with
Raashida Avery

Experienced VP of Customer Success with a demonstrated history of working in the software industry. Skilled in Databases, Management, HTML, Training, and Social Media. Strong operations professional with a Masters of Science (M.S.) focused in Information Technology Management and Administration, from Hood College.