CUSTOMER EXPERIENCE MANAGEMENT (CXM)

The world’s best customer experience platform

SocialSurvey’s Customer Experience Platform makes it easy to build custom solutions to collect and analyze feedback, drive employee behavior, improve customer experiences, and power business outcomes with automation.

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The most powerful campaign builder for every business
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CX ADVISORY SERVICES

Optimize with our CX experts

Every business is different. We get to know yours. The organization, channels, teams, and people. It all matters. Want to take a closer look at how our CX Advisory team works with you?

CX Advisory Services
MULTI-TOUCH SURVEYS

Easily create campaigns

Collect feedback from customers, at every meaningful point in the customer journey. Connect to transactional data using integrated APIs. Choose from every question type, create conditions, and add workflows and escalations. You can even automatically share the best responses to websites and social media.

EMPLOYEE ENGAGEMENT

Collect agent / employee level customer feedback

Use an employee centered approach to building your feedback campaigns. Send requests after service interactions and see your response rates, visibility, and results improve quickly.

Employee Engagement
REAL BUSINESS OUTCOMES

Powerful customer insights = Transformational results

SocialSurvey’s enterprise grade platform helps engage people and power businesses everywhere. With response rates as high as 65%, NPS improvements up to 50 points, and custom analytics, we can transform your business into a world-class customer experience.

Experience, Reputation, and Marketing all in one automated solution
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5.0 of 5.0 Stars

“If you aren’t on board, you’re already behind…”

Nicole of Marketing

5.0 of 5.0 Stars

“SocialSurvey Has Elevated My Business!”

Michael F. President

5.0 of 5.0 Stars

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

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