SOCIALSURVEY COMPARISONS

SocialSurvey is the most consolidated, automated, and impactful customer experience (cx) platform. Here’s what differentiates us from the competition.

BirdEye

Birdeye is primarily a reputation platform. They have some CX features and continue to evolve the platform. Their core offerings include Listings, Reviews, and Pages. They currently do not offer employee experience features like gamification, benchmarking, or campaigns. Their customer base is mostly single location small businesses. Pricing is usually per location.

SocialSurvey vs. BirdEye

Yext

Yext is a reputation management platform, with limited CX features. They are known for their listings management product and also offer reviews, pages, and site search. They are not a CX platform, nor do they offer behavioral automation. They have a mix of thousands of customers of every size. They charge per location based on the number of products chosen and offer ROI-based pricing with discounts for larger enterprises.

SocialSurvey vs. Yext

Podium

Podium offers services to improve your reputation on Google, as well as live chat and payment processing features. Their offerings are unique in that they don’t fit perfectly into experience or reputation. They have some CX features, some reputation features, chat features and payment features. If you have a small business (including retail), this might be your solution. Their customer base is mostly single location small businesses. Pricing is usually per location.

SocialSurvey vs. Podium

Medallia

Medallia offers a customer, product, and employee experience platform. They focus on omni- channel data collection and analytics and are known for their insights (consulting) team. Medallia.com reports that roughly 80% of the signals analyzed are not from surveys, because they are listening to nearly every interaction type including video, voice, social, chat, and reviews.  They also have a few marquee customers who are using personalized behavioral workflows. Medallia is not a reputation platform and does not use the CX data collected to help companies win online. They are a premium, consultative provider, and charge for both the platform and professional services.

SocialSurvey vs. Medallia

Synup

Synup is a listings management platform. They help companies optimize hundreds of business directories, maps and voice services.  Their platform score is extremely low because they are not a CX platform, nor do they offer behavioral automation or other reputation features (except listings). They usually charge per location based on the number of directories for listings.

SocialSurvey vs. Synup

Reputation.com

Reputation.com is a reputation management platform known for their Reputation Score. They have some CX features and are evolving their platform. Their primary offerings include listings and reviews. They also have several marquee enterprise customers in Healthcare and Automotive, but mainly sell to small businesses. Their pricing is usually per location.

SocialSurvey vs. Reputation.com

InMoment

InMoment (including recently acquired MaritzCX) offers customer and employee experience solutions, with analytics and reporting. They are known for their ability to listen to nearly any interaction type including video, voice, social, chat, and reviews.  They do not have behavioral automation or reputation features. They serve hundreds of enterprise customers. They are a premium, consultative provider, and charge for both the platform and professional services.

SocialSurvey vs. InMoment

TrustPilot

Trustpilot is primarily a 3rd party review site. Customers register with Trustpilot in order to write a review. They focus on creating, sharing, replying and analyzing Trustpilot reviews. Their platform score is low because they are not a CX platform, nor do they offer behavioral automation or other reputation features (except reviews and profile pages). While they have customers of all sizes, their customer base is mostly small businesses. Pricing is usually per location plus add- ons.

SocialSurvey vs. TrustPilot

Qualtrics

Qualtrics calls themselves a “System of Action” focusing on the 4 core experiences of the enterprise business; Customer, Product, Brand and Employee Experience. They focus on omni- channel data collection, listening to nearly every interaction type including video, voice, social, chat, and reviews. Known as a leader in CX data analytics, they do not have behavioral automation or reputation features. They serve thousands of enterprise customers and are a premium, consultative provider, charing for both the platform and professional services.

SocialSurvey vs. Qualtrics

StellaConnect

StellaConnect (recently acquired by Medallia) is a CX platform that focuses on driving behavior of front- line employees. Their methods give leaders real- time feedback, rankings and reporting. This creates a more engaged workforce and improves customer experiences. They are not a reputation provider and therefore do not use the CX data collected to help companies win online. Most of their customers are Call Centers. They are primarily focused on enterprise customers and charge a platform fee.

SocialSurvey vs. StellaConnect

Vendasta

Vendasta is an agency platform that offers marketing agencies digital products to support their customers. They focus on powering agencies with listings, reviews, websites, email and social marketing. Their platform score is low because they are not a true CX platform. Their customer base of marketing agencies primarily sell to small businesses. Pricing depends on seats, business count, and products chosen.

SocialSurvey vs. Vendasta

Experience Management Platform Score

See How the Competition Stacks Up

Offers

Does Not Offer

Features (click to expand)
Experience Management

90%
Customer Experience 
Build customized surveys
Every question type
Conditional surveys with branching
Personalized surveys with employee name and photo
Automated survey delivery via SMS and Email
Widgets and APIs to map and share CX data
Multiple journey-based survey templates
Collects feedback at every meaningful moment (Journeys)
Integrates with your point of sale for complete automation
Automated reminders for incomplete survey
Unhappy customer resolution workflows
Marketing workflows to share happy sentiment
Collects interactions from social media sites
Listens to calls and uses AI to detect sentiment
Collects data from chat interactions
Create consolidated reporting from omnichannel data
Employee Experience 
Collect surveys from your employees
Recruiting experience survey template
Exit interview surveys
Annual employee engagement surveys
On-demand employee pulse surveys
Integrates with your HR system (i.e. active directory)
Tracks and escalates issues to relevant leaders
APIs to share sentiment on recuiting sites and social media
Creates 3rd party reviews on Glassdoor and Indeed
Benchmarks team and department performance
Product Experience 
Product survey templates
Shopping integrations to survey based on product purchased
Integrates with your point of sale / cart software
Conditional and branching logic
Workflows to escalate issues to product teams
Shares happy customer reviews in marketing and social
CX Consulting 
Partner with CX experts to design your CX program
Integrate with every level of your organization
Map journeys and collect feedback at every meaningful moment
White Glove Onboarding
Perform quarterly and/or annual CX program audits
Request free on-demand reporting
CX Behavior and Analytics

100%
Organizational Hierarchy 
Full organizational hierarchy within a campaign
Consolidated data and benchmarks at each level
CX, social, and review signals in a single dashboard
Reporting and workflows at each level of the hierarchy
Employee Behavior 
Builds a custom employee scorecard to drive optimal behaviors
Real-time employee rankings / reward integration
HR system integrations
Dashboards and Reporting 
Comprehensive CX/EX dashboards
Logins and permissions at every level (i.e. User, Team, Location, Region)
Sentiment analysis and reporting
Industry benchmarks
Compliance monitoring on social media
Reputation Management

100%
Agency Management 
Agency controls (manage unlimited companies in a single dashboard)
Individually customize managed accounts (products, workflows, pricing)
Reviews 
Create 3rd party reviews (sites like Google, Facebook, BBB)
Systems integration to survey all customers automatically
Automatic review sharing (Facebook, Twitter, LinkedIn)
Secondary review sharing (multiple sites)
Widgets and APIs to map and share reviews on your sites
Pull reviews in from review sites (i.e. Google, Facebook)
Read and reply to 3rd party reviews in-platform
Industry specific review site integrations
Unique URL for every review
Unhappy customer review escalation workflows
Professional Reputation 
Profile pages for professionals with Reviews
Professional websites on company domains
AI Enabled Chat
Location Reputation 
Business Listings Management
Professional Practitioner Pages
Voice Search Optimization
Stella ConnectMedalliaQualtricsInMomentBirdeyeYextVendasta (native apps)TrustPilotPodiumReputation.comSynup

49%

92%

92%

88%

45%

11%

21%

16%

21%

39%

0%
 
 
 
 

75%

50%

50%

50%

17%

25%

0%

0%

0%

8%

0%
 
 
 

11%

6%

6%

6%

72%

67%

39%

17%

50%

72%

17%
 
 
 
 

*We make every attempt to keep this information accurate. In some cases, a company will have a part of a feature.  In this circumstance, we show YES. The listed companies continue to add features and products to their platforms. As they do, we attempt to keep this information up to date. If you see inaccurate data, please report it immediately to lmckinley@socialsurvey.comy so we can adjust (Nov 2020).

See our platform in action

Drive intelligent CX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation.

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“If you aren’t on board, you’re already behind…”

Nicole of Marketing

5.0 of 5.0 Stars

“SocialSurvey Has Elevated My Business!”

Michael F. President

5.0 of 5.0 Stars

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

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