Announcing Katie Lance, Keynote Speaker and Social Media Expert in Real Estate

We are excited to announce Katie Lance, an international keynote speaker, award-winning entrepreneur and widely regarded go-to source on customer engagement and retention will be a keynote during Experience2020. Named as one of the 100 most influential people in Real Estate by Inman News, Katie knows the industry like no other. Her recent focus in […]

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Not just a box to check… an Enterprise Reputation Management Solution

The reputation management world started with simply checking one box after another. Companies work on one problem at a time, check one box and then move on to the next. While this works in the short term, for long term success, an enterprise must build an integrated customer experience solution. A Box to Check Craig, […]

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Experience2020 is Now a Virtual Event

SocialSurvey recently announced our annual Create WOW Summit is changing its name to Experience2020 and going virtual. While Experience2020 has a much broader CX focus than the Create WOW Summit, there will still be plenty of focus on SocialSurvey and our experience platform. You won’t want to miss the numerous sessions we have planned this […]

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5 Ways to Improve Your Google My Business in 30 Days

Google runs the cyber world. They are the number one search-engine by a landslide, with over 70% of the search market share.¹ They offer a free tool, called Google My Business (GMB), geared to help companies optimize their online visibility. We will share our top 5 hacks on how to improve your Google My Business […]

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Do You Trust Me?

Why is trust so important to a business?  You instinctively know the answer but here are two statistics to emphasize the importance of building trust. “68% of adults in the U.S. say that trust in a brand has “a great deal” or “a lot” of influence on their decision when making a big purchase.”1 “76% […]

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We Are Ready for Small Business

We are now ready to partner with small businesses!  After working with many larger businesses to increase their search rankings, improve their review marketing and boost their online reputation, we have developed a new Small Business Package that allows smaller businesses to gain the same results. Our customers have seen an average business growth of […]

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Onboarding

So you’ve followed through on steps one and two of your Choosing a Vendor checklist. 1. Demo Checklist: You’ve written down each and every promise you heard during the demo and created a checklist of what you expect when you buy the software.  2. Collect User Stories: You went straight to the vendor’s customers and […]

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Deep Listening

At the Lenders One Summer Conference, Sue Woodard, Chief Customer Officer of Total Expert, explains that you must refocus your time and energy from fighting the competition, to rather deeply listening to the wants and needs of your clients. Think of your customer relationship as a ‘dating’ relationship. Neglecting to invest time into listening and […]

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MarTech Industry Trends

Rising industry trends were a hot topic at this month’s Lenders One Summer Conference in Salt Lake City, Utah. Industry leaders Sue Woodard, Chief Customer Officer of Total Expert and Scott Harris, founder and CEO of SocialSurvey, discuss strategies that can help maximize your ROI potential. Customer for Life. More than ever, companies are recognizing […]

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Data at Rest

“What you have is data at rest. That’s what most of us have, just data at rest,” says Scott Harris, CEO and Founder of SocialSurvey, as he lays the foundation of the possibility of data in motion. Companies, through intelligent automation, have the power of turning data at rest into data in motion. With data […]

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