Progression of Economic Value

  Download full eBook Economies are constantly evolving. Historically, economists have lumped experiences with services. Recently experiences have become classified as a distinct economic offering. Because of this, companies have shifted their focus to provide a Customer Experience (CX) worth paying more for. In a 1998 issue of Harvard Business Review, B. Joseph Pine and […]

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Local Business Impact

Download full eBook MISSING OUT ON BUSINESS Nowadays, looking up a new restaurant on Google or Yelp is as natural as breathing. Such is the case for 15-year old Bailey and 35-year old Emma, who are both big coffee fans.  They love the coffee shop experience, and that didn’t change when on vacation in Newport […]

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CX 2.0 Promoters/Detractors

Download full eBook Measuring the Customer Experience (CX) to understand their sentiment is an important part of any business strategy. NPS INDEX Net Promoter Score (NPS), created in 2003 by Fred Reicheld, Bain & Company and Satmetrix, is a methodology that a company can use to collect, analyze and quantify customer feedback—while also comparing their […]

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CX 2.0 Customer Experience Data in Motion

Download full eBook Customer Experience (CX) is today’s powerful business currency that can make or break your business. In the past, if a customer had a memorable experience, they might tell a few friends or family members.   Now, we’re in a new era: the Experience Economy. Today, if your customer has a memorable experience with […]

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Net Promoter Score & the Mortgage Industry

Let’s imagine you just made one of the biggest purchases of your life. You bought a new house and had to get a mortgage. Congratulations! The loan officer you worked with went above and beyond during the long process. She picked up the phone every time you called…even during the weekend! Her communication was impeccable […]

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Get Ready to WIN LOCAL at WOW TOWN!

You’re invited to 2019’s most innovative and interactive marketing and culture event, SocialSurvey’s Create WOW Summit. Join us in beautiful San Ramon, California this September 4th-6th for three exciting days of our “unconference”. We’ll be taking you to WOW TOWN to explore WINNING LOCAL. WHY WIN LOCAL? First, let’s define what “Local” means: It means […]

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SocialSurvey closes its Series A Round

SocialSurvey Series A Funding Investors

WOW ANNOUNCEMENT We have been working on something big and are excited to share our news. SocialSurvey has raised $14.5 million in new financing to expand our operations and products! The funding is backed by venture capital veterans Curtis Feeny and Jim McClean of Silicon Valley Data Capital (SVDC) and Eric Filipek of Kennet Partners […]

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Pets of SocialSurvey

Employee Pets of SocialSurvey

With the new movie, Pets 2, coming out in June, we thought it would be fun to highlight the furry and scaly friends of our SocialSurvey staff. Read on for doggone cute pics (we think!) and fun facts about our purr-fect pets. The Dogs, Cats (& Fish!) of SocialSurvey Owner: Gaby Esposito | Pet’s Name: […]

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All-Star Players and Teams Series: #1 Top Performer Shawn Bowling Preview

Almost a month ago, we announced our 2018 Top Performers in Mortgage Customer Satisfaction, listing our Top 250 Winning Loan Officers and Top 37 Winning Mortgage Companies in 4 divisions (Small, Medium, Large and Jumbo). Now it’s time to start celebrating some of the all-star Loan Officers and mortgage teams in the business. We are […]

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On the Road to WOW Branches

SocialSurvey WOWs Branches on the Road

This Spring Break, SocialSurvey’s been gearing up for some road trips. We’re heading out to deliver and recognize some WOW to our Branch Managers. We want to shine a light on all their great successes, while learning what we can do to improve our SocialSurvey platform. And, more than anything, get face-to-face to build more […]

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