The 7 Rules of Customer Experience 2.0

Now is the time to design a strategy that shifts data to drive business outcomes. This is the key to the Customer Experience (CX) 2.0. Read on to explore the movement from data at rest—information sitting on a report waiting for someone to read and react—to data in motion, creating instant improvement. If the customer is […]

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NPS: Not Particularly Sufficient

Net PromoterSystem® (NPS®) is an old standard that is still highly adopted. But over the past three years, we have put the NPS question to the test and found it is no longer the only number you need to grow your business.  In terms of technology, 1993 is nearly prehistoric. Microsoft Windows NT was just […]

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Your Reputation is an Outcome of Your Culture

One day, SocialSurvey CEO Scott Harris counted the number of shoes in his house—the number totaled to over 150 pairs. That may seem like a lot, but when you have 5 children, a grandchild and a son-in-law, it adds up. The kids are into soccer, tennis, and golf: all requiring different kinds of shoes. It’s […]

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Consolidate CX Stack

CX 2.0 2020 PLATFORM Consolidate CX Stack CX 2.0 2020 platform Craig, an executive at ACME Enterprises gets a call from Fred, his top sales guy. Fred says, “I lost a big deal, because of our Google Reviews.” Ouch, Craig is not happy. He runs down the hall and quickly sticks his head into the […]

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SocialSurvey Announces Partnership with ASNOA

SAN RAMON, CALIF.—The Agent Support Network of America (ASNOA) has entered into an enterprise partnership with leading reputation management solution SocialSurvey to elevate customer experience, reviews and online presence for all ASNOA affiliates. ASNOA’s commitment to providing marketing support, business automation, training and cutting-edge technology to independent insurance agents led to identifying SocialSurvey as the […]

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Insurance Customer Experience Management has Evolved

We are WOW’ed to be recognized by Insurance CIO Outlook in their annual listing of Top 10 InsurTech startups that are impacting the industry. See what they wrote for the October 2019 digital magazine:  In the wake of new technologies and automation, insurance companies’ customers are a proven marketing asset that drives new businesses and […]

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Reply to Reviews [Users]

Show your customers that you care by replying to their reviews. You just received a great review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, you can thank the customer by writing a public response right on the SocialSurvey.  After logging in to your SocialSurvey account, go to the Reviews/Replies tab in […]

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Reply to Reviews [Branch Admins]

By replying to reviews, you can… Thank and resolve issues with current customers Show potential customers that you care  Include keywords to help Google recognize your relevance Your end-user just received a great—or not-so-great—review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, POCs, branch admins or users can thank or apologize to the […]

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