State of Affairs of Online Reputation Management

State of Affairs of Online Reputation Management

State of Affairs of Online Reputation Management The online landscape for Reputation Management continues to evolve, and it’s becoming more and more relevant. Consumers are demanding they see reviews on the platform of their choice and there are a lot of competitors in the space now. The word is out that online reputation is not […]

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Bringing WOW to Listings Management

Bringing WOW to Listing Management

When you build a platform that customers trust, it is very common for them to ask for more… More from a relationship that they value… More from a vendor they know executes with WOW… & More from a company they know truly cares about the success of the real people in the locations they serve. […]

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SocialSurvey Drives Happy Customers to Facebook Recommendations

Facebook Recommendations SocialSurvey

Facebook has made consistent changes to support their 2018 announcement which largely affects how audiences consume your online reputation. Here is what Facebook has stated, read on for step by step insights into how SocialSurvey is supporting their clients to take advantage of these changes. “We built Facebook to help people stay connected and bring […]

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THE Future Buyer Recap

Future Buyer

CLICK HERE for the video clip Who is The Future Buyer that the mortgage and real estate industries should be preparing for? At our recent #CreateWOWSummit we placed a rockstar lineup of industry luminaries fireside to discuss The Future Buyer, including: Rick Sharga from Carrington Mortgage Rick Arvielo of New American Funding Eddy Perez from […]

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SocialMonitor

SocialSurvey is excited to launch the newest feature to its SocialWorks platform. SocialMonitor will monitor the activity of loan officers, branches and regions for non-compliant activity. Why SocialMonitor? Since over 80% of SocialSurvey’s loan officers and branch managers are connected to their social channels, users will be able to launch this new product without any […]

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Onboarding

So you’ve followed through on steps one and two of your Choosing a Vendor checklist. 1. Demo Checklist: You’ve written down each and every promise you heard during the demo and created a checklist of what you expect when you buy the software.  2. Collect User Stories: You went straight to the vendor’s customers and […]

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Deep Listening

At the Lenders One Summer Conference, Sue Woodard, Chief Customer Officer of Total Expert, explains that you must refocus your time and energy from fighting the competition, to rather deeply listening to the wants and needs of your clients. Think of your customer relationship as a ‘dating’ relationship. Neglecting to invest time into listening and […]

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Facebook Security Issue Affects 90 Million Users

To our SocialSurvey family, we discovered a small outage that affected a segment of our users’ Facebook accounts. Here is the official statement from Facebook’s development team: On the afternoon of Tuesday, September 25, our engineering team discovered a security issue affecting almost 50 million accounts. We’re taking this incredibly seriously and wanted to let […]

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MarTech Industry Trends

Rising industry trends were a hot topic at this month’s Lenders One Summer Conference in Salt Lake City, Utah. Industry leaders Sue Woodard, Chief Customer Officer of Total Expert and Scott Harris, founder and CEO of SocialSurvey, discuss strategies that can help maximize your ROI potential. Customer for Life. More than ever, companies are recognizing […]

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WOW Success!

SocialSurvey Success Post WOW

WARNING: THIS IS ARTICLE MAY CAUSE UNEXPECTED EMOTIONS. Huge THANK YOU to all of our partners that were able to attend our “unconference”! Your contributions were nothing short of WOW! We know there was a ton of content reviewed, stretched and created together, so thank you again! Your voices have been heard and are the […]

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