SocialSurvey Named Runner-up Winner at futuRE Pitch Battle

futuRE event with Keller Williams SocialSurvey

SAN RAMON, Calif., Dec. 12, 2019—SocialSurvey was named a Pitch Battle Runner-up and Category Winner in Search at futuRE, an invitation-only real estate technology pitch battle. Powered by Keller Williams, the world’s largest real estate technology franchise by agent count, the event was created as a forum for real estate agents and leaders to work […]

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SocialSurvey and Easy Mortgage Apps Announce Integration

Easy Mortgage Apps and SocialSurvey Integration

With the average person now spending over four hours a day on their mobile device, companies need to reconsider how they are best reaching their consumers.  Easy Mortgage Apps is an enterprise solution for today’s modern lender, creating an ultimate lending ecosystem branded for mortgage companies, with transparent communication and access. And now, the user […]

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Scott Harris Interviewed by Don & Gino Radio Show

Scott Harris on the Don & Gino Radio Show.

In September, CEO of SocialSurvey Scott Harris sat down with Don Goettling and Gino Fronti of “The Don & Gino Real Estate and Finance Radio Show.” The latter two are Area Managers at Finance of America Mortgage, who spoke with Harris at SocialSurvey’s annual marketing and culture conference, the Create WOW Summit.  The 2019 theme […]

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Complaint Resolution Best Practices

As hard as you may try to WOW every customer, unhappy customers are inevitable. Use automation and manual workflows and seek to turn every unhappy customer into a future repeat customer. Here are some best practices to focus on when building your escalation/ resolution processes within a good CX 2.0 strategy: Collect Feedback – Unhappy […]

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The CX 2.0 Shift

october 11, 2019 The CX 2.0 Shift CX 2.0 2020 platform No more box-checking solutions. No more siloed technologies. No more parking an unhappy customer on a report for some executive to look at later. No more ‘Data At Rest’ waiting for someone to react to it. Instead, design a strategy that puts ‘Data In […]

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NPS: Not Particularly Sufficient

october 11, 2019 NPS: Not Particularly Sufficient CX 2.0 2020 platform How can you write a book on Customer Experience without discussing the ideas and systems that brought us here? Over the past three years, we have put the NPS® question to the test and found it is no longer the only number you need […]

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Your Reputation is an Outcome of Your Culture

The ROI of a great brand reputation can be 100 times or more. It impacts market value and is a powerful driver of shareholder returns. Reputation can create new business, validate referrals, help you recruit and retain great employees, and also improve search rankings, customer satisfaction and brand perception. Your reputation is both internal and […]

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Personification of Brand: A Challenge Guaranteed to make any CEO Uncomfortable

OCTOBER 11, 2019 Personification of Brand:  A Challenge Guaranteed to make any CEO Uncomfortable CX 2.0 2020 platform Imagine your company as a living entity—it can breathe, walk, run, eat, smile, laugh, cry, and even make friends. Now, imagine it in front of a mirror, staring at its reflection. What does it see? Is it […]

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Consolidate CX Stack

OCTOBER 11, 2019 Consolidate CX Stack CX 2.0 2020 platform Craig, an executive at ACME Enterprises gets a call from Fred, his top sales guy. Fraed says, “I lost a big deal, because of our Google Reviews.” Ouch, Craig is not happy. He runs down the hall and quickly sticks his head into the office […]

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