SocialSurvey for Automotive

Is Your Online Reputation Costing You Sales or Service?

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Benefits of Automotive

Custom Workflows for Happy & Unhappy Customers and Employee Feedback

Drive your happy employees to Glassdoor and Indeed. Programmatically send your HR department alerts for any unhappy employee feedback.

Automate Customer Feedback

Connect to your point of sale and automate customer feedback with our fully customizable, mobile optimized reviews platform.

  • Personalized with Agent Name & Photo
  • Customize your Questions
  • Star Rating and NPS Questions
  • Multiple Choice and Comment Questions
  • Easy Navigation and Highest Response Rates
  • Collect Feedback and Sharing Permission

Google Ranking BOOST for Every Location

Connect to your DMS

Automated Social Sharing

Create instant social proof and credibility with our automated sharing on Facebook, Twitter and Linkedin at the Dealer Group, Dealership, and even Employee level.

Employee and Location Leaderboards

We highlight your top performers and create some friendly competition across your front line employees, and locations with our real time leaderboards.

Experience SocialSurvey WOW!

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Car shoppers are 5.3 times more likely to convert to a lead when dealers have positive online reviews. SOURCE: DigitalDealer

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As many automotive consumers start their research online versus at a dealer. Today’s automotive consumers are informed  and knowledgeable since they self-educate online before they ever make contact with a dealer. SOURCE: Google

 

%

of consumers seek out a specific salesperson based on positive reviews. SOURCE: DealerRater

 

%

Of people trust online reviews as much as a personal recommendation. SOURCE: BROADLY

%

Social media, including review sites, play an increasingly large role in the vehicle sales and service process. 54 percent stated that social media, including review sites, were the most helpful online source to determine their dealership selection 

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Social media sites play an even larger role in getting consumers to switch dealerships. 64 percent of those surveyed that changed dealerships and/or brands cited online reviews as the primary reason.

%

Google Reviews dominate, with 49 percent stating they used Google Reviews when searching for dealerships. 

%

Of consumers said they read Facebook Reviews about dealerships prior to purchasing (a jump up from 40 percent in the prior study).

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