SocialSurvey, a leading provider of experience management software, today announced America’s top mortgage companies for customer satisfaction in 2019. Competition was fierce with more than one million reviews of 30,000 individual loan officers from over 200 companies being scored, by far the largest data set in the mortgage industry.

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FAQs

What is SocialSurvey’s Top Performer list?

SocialSurvey, a leading provider of experience management software, today announced America’s top mortgage companies for customer satisfaction in 2019. Competition was fierce with more than one million reviews of 30,000 individual loan officers from over 200 companies being scored, by far the largest data set in the mortgage industry.

The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company’s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results.

How is this list organized?

We pull results data from the previous year for the Top 250 loan officers. We categorize this by #1, Top 10, Top 50, Top 100, and Top 250. Each category is alphabetically ordered by company name.

We pull results data from the previous for the Top 40 mortgage companies. We divide this by size of company (small, medium, large, jumbo). Each size is categorized by #1 and Top 10. Each Top 10 is alphabetically ordered by company name.

What do winners get?

Winners receive national accolades. SocialSurvey partners with numerous publications to celebrate our winners.

To help support winners we we send winner kits prior to the release with pre-developed templates that they can leverage including: press announcements, social media icons, award banners.

Winners will have other exclusive opportunities like video/interview opportunities, Best Practices Playbook publication, exclusive Swag, awards and more.

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