2016 Top 25 Mortgage Loan Originator for Customer Satisfaction: Timothy Jager

SocialSurvey has declared Timothy Jager one of the Top 25 Loan Officers in America for customer satisfaction. Among 10,000 loan officers, he sets himself apart with an excellent overall rating of 4.9 stars among 142 reviews. T J’s secret sauce to such happy customers begins with consistency and communication. His passion for his customers’ needs, and his work ethic throughout the challenging process of originating and closing loans has landed him within the top 1 % of loan officers in the country.

You’ll find TJ grilling, drinking cold Natural Lights and playing bocce in his free time. He lives with his girlfriend, Gabbi, and their three cats, Nephew, Cugino, and Vito. TJ loves his family deeply. His mother and father are hard-working people and have supported him since day one along with his two extremely loyal and encouraging sisters. He says his grandmother is his rock and she is someone he absolutely adores. Overall, his family has played an important role in his success.

TJ entered the mortgage industry upon buying his first house. His LO at the time offered him a job, and is now his manager. The way he has utilized this opportunity is apparent as positive reviews continue to roll in. He is always ready to do even the smallest of loans and value all customers. His approach leaves his customers appreciative which has been instrumental in growing his client base.


Confidence is contagious and complacency is cancer.



TJ represents true five-star customer service. He answered all my questions at anytime and followed up every step of the process up to the same day of closing cost. If anyone is looking for knowledge, quick response and great service- His name is TJ Jager. Thank you for your help and look forward to doing business with you in the future.

Reviewed November 2017


His peers’ opinions reflect his reviews as well; he was recently voted the “LO most to emulate” at their 2017 Sales Summit. T J, a top originator with strong work ethic and great communication, has earned a place among the top 25 originators in the country in 2016 with great customer service. Congrats on your success!

TJ has such impressive results we were curious to know more. He shared some valuable advice and marketing strategies:

Share with us your methods for getting clients? What types of marketing do you do? How do you get referrals?

I think communication and consistency are what has helped me get clients/referrals because people are busy and they want their information in a timely fashion. Also, consistency is what it’s all about. You can’t occasionally do things in this business.” He also tells us that in order to retain his customers he does “hand written notes everyday and I go to every settlement. All of my pictures from settlement go on social media.

Communication is key

The process of originating and closing loans is complicated. How are you able to make it easy and seamless for your clients?

Again, communication is the #1 thing I have focused on. They can get rates and a mortgage anywhere but they’re referred to me for a reason. People have jobs, family, friends, and hardships. My goal is to make the home buying process easy and it has worked so far.

Your customers have reported that you can be trusted with their most important financial decision, what do you do to continue to earn that trust? What does that trust mean to you?

My borrowers are the reason my business is what it is. Communication sets the foundation for the whole transaction. If you over promise and under-deliver you haven’t done your job. I send weekly updates to my borrowers and agents. People can get a mortgage anywhere but they can’t receive the same service. I am 100% referral based and I pride myself on that. It is my job to get them the best financing possible.

If you over promise and under-deliver, you haven’t done your job.

In order to be successful, you often must juggle multiple customers and priorities. How do you show each and every client that you really care?

The one thing you never say is ‘I’m sorry I was busy’. Your customers know you’re busy. I always send a text if I miss their call because it points out a time frame that you will call them back.

Is there anything else you would like to share with other loan originators? Tips? Words of wisdom? Advice?

My advice is to see as many files as you can. Also, consistency is so crucial to this business because so many people just aren’t willing to go the extra mile. Confidence is contagious and complacency is cancer. I truly think this hits our business right on the head.

He points out “Just because you are doing well now doesn’t mean you can take it easy. You will start to slip and lose what got you to that point.”

My company is why I am able to do what I do. From top to bottom it is 1st class

 

What does your current lender do that helps you be successful?

My company is why I am able to do what I do. From top to bottom it is first class. We have processing, underwriting, closing, funding, compliance manager, branch managers, a full marketing team and the division president all under one roof. For someone who came into this business less than 3 years ago with no experience, I couldn’t have landed at a better spot.


TJ took a very challenging situation and helped make my dream of owning a home come true. If I had any questions or concerns I knew I could call and he would explain everything to me.

Reviewed by William L. / April 2017


Article Written By Rebecca Harris