The WOW Benchmark—Top Performers for Mortgage Companies and Loan Officers
Customer & Employee Satisfaction—The New Benchmark Standards for in Mortgage.
What’s your WOW worth?
Everyone knows customer and employee reviews are among your company’s most valuable marketing, recruiting and process improvement assets. According to YouGov, 78% of consumers read reviews before making a buy decision and 87% of consumers trust online reviews as much as referrals from friends. With so many customers checking your company and loan officers online, it’s important to share the voice of happy borrowers and employees everywhere: Facebook, Google, Yelp, BBB and Zillow. SocialSurvey sets a new standard in celebrating the best of the mortgage industry for customer and employee satisfaction. Here’s how (and when):
Winners will be published nationally with a video press release, interviewed for additional spotlight content, receive awards and apparel. You don’t need to be a SocialSurvey customer to qualify. For more information, email: TopPerformers@SocialSurvey.com
This February we’ll publish the Top 30 Mortgage Lenders for Customer Satisfaction, and celebrate the best small, medium and large lenders (Top 10 in each category). To qualify, your company must have an automated way of requesting feedback from all your borrowers, a minimum response rate of 40%, and include the “likely to refer” (NPS) question.
To be considered, email TopPerformers@SocialSurvey.com. SocialSurvey customers are automatically registered.
In April, we’ll celebrate the best originators for customer satisfaction, and publish articles spotlighting each winner. The Top 50 will also be presented with crystal awards, exclusive apparel and video press release with national coverage. Here’s last year’s Top 10 Loan Officers for Customer Satisfaction.
Email TopPerformers@SocialSurvey.com to be considered. All SocialSurvey customers are automatically registered.
2018 will be the first year for the SocialSurvey Top Mortgage Workplace Awards. Every company that signs up will be given a free survey. By registering, SocialSurvey Employee Well-check dashboards are also provided for free. Email TopPerformers@SocialSurvey.com to be included.
Glassdoor reports that potential employees read 7 online reviews before forming an opinion about your company. Employee feedback can give you great marketing and recruiting content.
SocialSurvey helps companies Create Wow by measuring customer and employee sentiment while automating workflows. SocialSurvey turns the voice of your customer into your #1 ROI. We help our clients with process improvement, social sharing, third-party reviews, automating complaint resolution, new business creation and recruiting. Contact us to see how we can Create Wow for you! GetStarted@SocialSurvey.com
Scott Harris (CEO)
For 20+ years Scott’s delivered over a dozen software solution for lenders. His SocialSurvey platform empowers WOW performances in the mortgage industry.