The WOW Benchmark—Top Performers for Mortgage Companies and Loan Officers

Customer & Employee Satisfaction—The New Benchmark Standards for in Mortgage.
What’s your WOW worth? 

Everyone knows customer and employee reviews are among your company’s most valuable marketing, recruiting and process improvement assets. According to YouGov, 78% of consumers read reviews before making a buy decision and 87% of consumers trust online reviews as much as referrals from friends. With so many customers checking your company and loan officers online, it’s important to share the voice of happy borrowers and employees everywhere: Facebook, Google, Yelp, BBB and Zillow. SocialSurvey sets a new standard in celebrating the best of the mortgage industry for customer and employee satisfaction. Here’s how (and when):  

Top 10 Mortgage Companies for Customer Satisfaction

This February we’ll publish the Top 30 Mortgage Lenders for Customer Satisfaction, and celebrate the best small, medium and large lenders (Top 10 in each category). To qualify, your company must have an automated way of requesting feedback from all your borrowers, a minimum response rate of 40%, and include the “likely to refer” (NPS) question.

To be considered, email SocialSurvey customers are automatically registered.

Top Mortgage Workplace

2018 will be the first year for the SocialSurvey Top Mortgage Workplace Awards. Every company that signs up will be given a free survey. By registering, SocialSurvey Employee Well-check dashboards are also provided for free. Email to be included.

Glassdoor reports that potential employees read 7 online reviews before forming an opinion about your company. Employee feedback can give you great marketing and recruiting content.

About SocialSurvey

SocialSurvey helps companies Create Wow by measuring customer and employee sentiment while automating workflows. SocialSurvey turns the voice of your customer into your #1 ROI. We help our clients with process improvement, social sharing, third-party reviews, automating complaint resolution, new business creation and recruiting. Contact us to see how we can Create Wow for you!

Scott Harris (CEO)

For 20+ years Scott’s delivered over a dozen software solution for lenders. His SocialSurvey platform empowers WOW performances in the mortgage industry.